Frequently asked

How do I create a World Kite account?

Once you download the app on your mobile device, you will need to sign up.Provide your preferred first name so you can customize how we address you.Enter your phone number. You will receive a unique SMS code which you will need to enter.Enter your email address, which you will need to use to log in, to recover your password if necessary, or to hear back from tech support if you have sent a request.Enter your desired password. Note, for optimal security, you need to regularly change your password.

Can I change my information after I created my account?

Yes, you can change your email address and preferred name at any time in the Profile Settings. However, to ensure the security of the app, to change your mobile number, you will need to contact us to facilitate this.

How do I change the language?

The default language of the app is English, and we currently have French and Russian language options. We are also working to improve the available language options, and if you would like the app to be available in your language, please feel free to contact us. Please note that changing the language of your phone will not automatically change the language settings within the app. To change the language, please go to Profile > Language > Select the language you wish to change the app to.

I deleted the app; can I recover it?

Unfortunately, for security reasons, the deletion is permanent, and all data is erased without a recovery option.

How do I delete my account?

We are sorry to hear that you would like to delete the app. If you would like to share your experience with us and the ways we can improve to assist you and other customers better, we would really appreciate it. To delete your account, you will need to contact us to ensure your decision is not accidental. Go to Profile > Contact us > Select "Delete My Account"> Leave any feedback or reasons > Submit. Note that the deletion is permanent, and all data will be erased without a recovery option. To avoid loss of all your previous trips, you may choose to end your subscription for an undefined period instead. Life is unpredictable, and you can never be too prepared. Please note that deleting your account or the app does not cancel your subscription.

Still have a questions?

If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!
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