Please reach out to us through our in-app support feature, "Report a problem," describing the billing issue you are experiencing. We will endeavour to get back to you within 48h of your query.

As World Kite requires constant access to your travel data, it is not possible to pause your account.

The 7-Day Free Trial to the World Kite app is a fantastic way to join the World Kite Family!The trial will allow you to access only the key features of the app.At the end of your 7-Day Trial, unless cancelled, your subscription will automatically roll over to a monthly subscription with World Kite. If you would like to subscribe to a different payment plan at the end of the trial period, please follow the instructions outlined in ‘How do I change my subscription’.If you do not wish to continue the paid subscription with World Kite at the end of your trial period, you will need to cancel your subscription prior to the 14th day. We recommend cancelling at least 24 hours prior to the expiry of your trial to ensure a charge is not processed.

To change your plan from paying monthly to paying annually or vice versa, follow the instructions below:Change within the World Kite AppGo to Profile > Membership > Select your preferred plan > ConfirmGoogle Play

1. Open the Google Play Store on your Android phone.
2. Check if you're signed in to the correct Google Account.
3. Tap 'Menu'
4. Select 'Subscriptions'
5. Choose 'World Kite'
6. Select the appropriate plan

1. Go to 'Settings' on your iPhone > [your name] > iTunes and App Store
2. Select your Apple ID > View Apple ID
3. Tap 'Subscriptions'
4. Choose 'World Kite'
5. Select the appropriate plan

You can upgrade your subscription at any time by accessing a locked feature. Otherwise you can change to a higher plan in your profile under ‘Membership’. A plan upgrade takes effect immediately, and you will be charged the new price on your next billing date.

If you need to update your payment details, you may do so directly via your Apple ID or Google Play account prior to your next billing cycle.